Offers and Prices

Offers are subject to change, are valid for 30 days and are non-binding. The supply contract becomes binding only when confirmed by the seller in writing.

Supply

The order confirmation and the records sent by the seller must be checked and confirmed by the buyer within 2 days of their receipt: after this period, in the absence of modifications or variations by the buyer, they will automatically be considered free of errors and accepted in their entirety and subsequent complaints for discrepancies cannot be accepted.

The price of the goods applied on the invoice on the day of delivery is considered valid.

Unless otherwise agreed in writing, the sales prices are understood to be ex works of the seller (EXW), even when it is agreed that the shipment or part of it will be handled by the seller on behalf of the buyer. In any case, the risks pass to the buyer at the latest with delivery to the first carrier.

Delivery terms are indicative and never binding, unless a strict delivery date is agreed and confirmed in writing. In any case, compensation requests for late deliveries cannot be accepted.

It is advisable to install the material within 4 weeks of the production date.

Product features

Due to the natural characteristics of marble products, the material may have open holes, veins, cracks, pores, colour diversity, opacity, pyrite, quartz, crystal and diversity in structure: such characteristics are not considered defects.

The suitability of the goods for a particular use cannot be guaranteed unless it has been confirmed by the seller in writing.

Payment

Payment must be made exclusively to the seller’s current account indicated on the invoice.

Payments to representatives or third parties can only be made in the sole case of the presentation of a collection mandate. Any payments to representatives or third parties are not considered made until the relevant sums reach the seller.

In the event of late payment by the buyer, the seller is not obliged to maintain the delivery terms for future supplies.

Until the buyer has paid the price in full, the goods supplied will remain the property of the seller.

Complaints

Upon arrival of the goods, the buyer must subject the products to a thorough inspection. The inspection of the goods must be done before installing or processing them. Complaints regarding material already worked or already laid cannot be accepted under any circumstances. Damage due to transport or missing material must be communicated to the driver at the time of unloading and in writing to the seller.

Complaints of any nature must be reported within 8 days of collection of the goods and must be communicated in writing directly to the seller. Complaints submitted after 8 days cannot be accepted. The complaint must include billing information and a precise description of the material in question, together with photographic images. The entire batch of material must be kept available to the seller. If the complaint proves to be unfounded, the buyer undertakes to reimburse the seller for the expenses incurred for any inspection (experts, travel, etc.).

If it is ascertained that the product shows hidden defects, the seller’s warranty is limited only to a decrease in value or replacement of the material, but not to installation or other costs or penalties.

In the case of future orders, supplies and payment for them are to be considered separate.

Seller’s brands and images

The use of trademarks and images, such as logos, images, photos, films, etc., constituting the seller’s intellectual property, through any means, print, video, internet, social media, etc., by the buyer is strictly prohibited.

Any exceptions to this prohibition must be authorised in writing by the seller.

Jurisdiction

For any dispute, the competent court is that of Verona.